Employee experience: How to keep the agenda for digitalization on track (English)

Oliver Vancappel: “Digitalization? First of all it’s looking through the employee’s eyes”

This podcast is brought to you in collaboration with SAP (*).

Is Senior HR-IT Process Analyst and HR-IS Executive at Daikin Europe (12.000 employees in 28 countries).

  • Goes over the planning of different projects, which means that an average workday doesn’t exist. In fact he is responsible for digitalization, following up the ongoing projects and planning the next stages. 
  • Implemented SAP SuccessFactors for Daikin EMEA with a first focus on Employee Central (“the starting point”), Performance & Goals, Learning and Time Off. He adds: “And reporting (of course).” In that way they have built a solid base to facilitate and strengthen the cooperation between the colleagues (including management).
  • Tries to keep the agenda for digitalization on track.
  • Describes employee experience as the subjective feeling of a person in the work environment. What happens with his/her expectations and how does he/she interpret his/her experiences? It’s about people (leaders, colleagues, customers,…), environment (workplace) and… the digital experience.
  • Looked traditionally at the processes and their efficiency, but by now he has learned to consider the subjective experiences as well. That’s the way the organization has changed its perspective too.
  • Learned to look from the user’s perspective. At HR that means: what does the employee need, want and feel? “It’s not looking at the employee, it’s looking from the employee, looking through his/her eyes.”
  • Is proud of the collaboration with all the affiliates. Implementing software to facilitate and improve that collaboration is grateful, you can enjoy the results instantly.
  • Admits that the digital aspect is the easy part, it’s all about meeting expectations. That requires that you need to know all the different expectations, needs and wishes.
  • Doesn’t forget that implementing a system usually isn’t a greenfield operation. Most of the affiliates have their own system, so how to convince them it’s better to implement another system that can meet the needs of the group?

Watch the video, listen to the podcast and get inspired by the do’s and don’ts given by a real master of digitalization.

(*) This podcast is brought to you in collaboration with SAP. Originally known for leadership and enterprise resource planning software, SAP has evolved to be the market leader in end-to-end enterprise application software, databases, analytics, intelligence technologies and experience management, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. The end-to-end suite of applications and services enables customers to operate profitably, adapt continuously, and make a difference. The topic that we tackle in this podcast is employee experience.

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