Employee experience: 3 tips to discover what employees really want (English)

Léon Peeman: “Finding the nucleus of human experience management, thriving in the new era of HR – next level HR”

This podcast is brought to you in collaboration with SAP (*).

Léon Peeman

Is Senior Customer Solution Advisor at SAP.

• Looks back (and forward) at the history of HR and points out three eras:

1. It used to be human resources management, where employees were resources which could easily be interchanged. Resources in and out of the shelf…
2. It evolved into human capital management, when employees started to represent a value (the discovery: skills and knowledge, that might be an important capital too).
3. The next step is human experience management, where we put the employee at the center of the organization.

• Believes that when an employee is happy, everything around him/her is fine. It impacts everything: the way he/she works, the way he/she sells, the way he/she performs individually, in the team, in the organization. It impacts the way he/she acts towards peers, customers, suppliers,… This is the nucleus of human experience management.
• Sees employee experience as the biggest differentiator: “It’s like going to a store. Why do you go there? It’s all about the treatment, the experience.”
• Emphasizes that it’s not about the solution first of all, first you have to listen to the employees: what do they really need?
• Knows it’s not a good idea to create an experience that fits everyone. Then you end with delivering an experience that serves no one.
• Tells you how to deal with survey fatigue. A tip of the veil: don’t ask everybody the same questions.

Watch the video, listen to the podcast and get inspired by the captivating description of the new HR: human experience management – ready to meet the needs of today, tomorrow and the day after tomorrow.

(*) This podcast is brought to you in collaboration with SAP. Originally known for leadership and enterprise resource planning software, SAP has evolved to be the market leader in end-to-end enterprise application software, databases, analytics, intelligence technologies and experience management, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. The end-to-end suite of applications and services enables customers to operate profitably, adapt continuously, and make a difference. The topic that we tackle in this podcast is human experience management.